Privacy Policy

Last updated: September 2026

FACTUM respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, and protect the information you provide when contacting us through our website.

Information We Collect

When you submit our contact form, we may collect the following personal information:

• Name
• Email address
• Phone number
• Any additional information you choose to include in your message

How We Use Your Information

We use the information you provide solely to:

• Respond to your inquiry
• Contact you regarding your request or potential project
• Provide information about our services where relevant
• Maintain appropriate records of business inquiries and communications

We do not sell, rent, or trade your personal information to third parties.

Legal Basis for Processing

Where applicable under data protection law, we process your personal data because it is necessary to respond to your request, take steps prior to entering into a contract, or pursue our legitimate interest in managing business inquiries and client relationships.

Data Retention

We keep your personal information only for as long as necessary to respond to your inquiry, manage any resulting business relationship, and comply with applicable legal or administrative requirements.

Sharing Your Information

Your personal data may be accessed by authorized members of the FACTUM team and by trusted service providers where necessary for the operation of our website or communication systems.

Where third-party service providers process personal data on our behalf, we expect them to handle that information securely and in accordance with applicable data protection legislation.

Your Rights

Depending on your location and applicable data protection laws, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data
• Restrict or object to certain processing
• Request the transfer of your data where applicable
• Withdraw your consent where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure.

Cookies

Our website may use essential cookies required for the proper functioning and security of the website.

If we introduce analytics, advertising, or other non-essential cookies in the future, this Privacy Policy and our cookie consent mechanisms will be updated accordingly.

Contact Us

If you have any questions about this Privacy Policy or how your personal data is handled, please contact:

FACTUM
Email: er@factumlogistics.uk

You can also contact us through the contact form available on our website.